Returns

At Difinery, we strive to ensure your satisfaction with every piece. If you’re not completely happy with your order, we’ve outlined the steps and requirements below to request a return.

Return Eligibility

You may request a return within 30 calendar days of your order’s delivery date. To be eligible, the piece must be:

• Unworn and in its original and resizable condition

• Complete with all packaging and documents:

  • Unmarked jewelry box

  • Certificate of authenticity

  • Purchase invoice

  • Any branded elements included in the original shipment

How to Initiate a Return

1. Contact our customer care team via help@difinery.com to request a return authorization.

2. Await confirmation and instructions before shipping the item back.

3. Pack your item securely and include all required documents.

Returns sent without prior authorization may be refused.

Return Shipping & Deductions

• Return shipping costs are the responsibility of the client and will be deducted from the refund total.

• This amount may vary based on the item's condition and any applicable restocking or handling fees.

• If our quality team identifies damage or wear inconsistent with our return conditions, an additional deduction may apply or the return may be declined.

• Refunds are processed only after the piece has been received and passed inspection.

Non-Returnable Items

Please note the following are final sale and cannot be returned or refunded:

• Engraved or personalized items

• Custom-made jewelry

• Gift cards

• Any product not purchased through Difinery’s official website or authorized partners

Warranty-Related Returns

If you're returning a piece under our Warranty Policy, you will first need to contact our team for assessment. If the claim is approved after a one-week inspection window:

• Difinery will cover both pickup and return shipping.

Please email us to help@difinery.com .