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Privacy Policy

At Difinery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our website or services.

Information We Collect

We collect personal information only when you choose to provide it, including when you:

  • Subscribe to our newsletter

  • Create an account

  • Place an order

  • Contact customer support

This information may include:

  • Name

  • Email address

  • Phone number (optional)

  • Shipping and billing addresses

  • Order history

  • Payment information (processed securely by third-party payment providers — we do not store full card details)

Automatically Collected Data

When you browse our website, we automatically collect limited technical data:

  • IP address

  • Browser type

  • Device identifiers

  • Pages viewed

  • Time spent on the site

  • Basic interaction data

This helps us operate the site securely, prevent fraud, and understand overall performance.

Cookies

We use cookies essential for:

  • Website functionality

  • Secure checkout

  • Account login

  • Remembering your preferences

We also use analytics cookies, but only to understand overall traffic patterns, not to track you personally.

You may disable cookies in your browser settings at any time.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchase

  • Respond to questions and support requests

  • Send optional newsletters or product updates

  • Analyze website performance (anonymous traffic insights)

  • Improve security and protect against fraud

We never sell or rent your data.

How Your Data Is Processed by Our Trusted Partners

Our online store is hosted on Shopify, which processes:

  • Account information

  • Order information

  • Payment routing

  • Checkout security

  • Fraud detection

Shopify stores your data on secure servers in the U.S. and Canada and complies with major international privacy laws.

Payment Providers

Your payment information is processed securely through:

  • Stripe

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay

These providers may collect and store limited transaction data needed to:

  • Verify your identity

  • Prevent fraud

  • Complete your purchase

Difinery does not store full card numbers or sensitive financial data.

Klaviyo (Email Marketing)

If you opt in to receive email updates, your email address and preferences are securely processed by Klaviyo for:

  • Newsletters

  • Product announcements

  • Community updates

You may unsubscribe at any time.

Analytics Tools

To understand how visitors engage with our website, we use:

  • Google Analytics / GA4

  • Meta Pixel

  • Shopify Analytics

These tools collect anonymized or aggregated information about:

  • Page views

  • General browsing patterns

  • Device type

  • Time spent on the site

This helps us improve our website performance and user experience.

You can opt out of Google Analytics tracking via your browser or Google's opt-out tool.

How We Share Information

We share your personal data only with service providers who help operate our business:

  • Shopify (store hosting & infrastructure)

  • Klaviyo (emails)

  • Stripe, PayPal, Shop Pay, Apple Pay, Google Pay (payment processing)

  • Shipping carriers (order fulfillment)

  • Analytics platforms (anonymous performance insights)

These partners are permitted to use your data only for the services they provide on our behalf and must keep it secure.

We may disclose your information if required by:

  • Law

  • Court order

  • Fraud prevention

  • Security investigations

We do not sell personal data to third parties.

Your Rights & Choices

You have the right to:

  • Access your personal information

  • Update or correct your details

  • Request deletion of your data

  • Limit or withdraw consent to marketing

  • Request information about how your data is used

  • Opt out of analytics tracking

  • Unsubscribe from emails at any time

To make a request, email: help@difinery.com

If you are located in California, the UK, or the EU, additional privacy rights may apply (e.g., GDPR, CCPA). We honor all applicable legal protections.

Data Retention

We retain your information for as long as necessary to:

  • Fulfill your purchases

  • Support returns, exchanges, and warranty claims

  • Comply with legal and tax obligations

When no longer required, your information is securely deleted or anonymized.

International Visitors

If you access our site from outside the United States, your information may be transferred to and processed on servers located in the U.S. or Canada. By using our website, you consent to this transfer.

Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

Updates to This Policy

We may update our Privacy Policy to reflect changes in our practices. The updated version will always be posted on this page with a revised “Last Updated” date.

Continued use of our website indicates acceptance of the updated policy.

Contact Us

For privacy questions, data access requests, or account concerns:

📧 help@difinery.com

We respond as quickly as possible.